Frequently Asked Questions
What is your return/exchange policy?
We will gladly accept returns within 14 days of delivery.
Please return merchandise with original tags and packaging, unwashed and unused. Shipping and handling charges are non-refundable. Please refer to "How do i return an item?" for specific instructions. Unfortunately we are unable to provide online exchanges. If you wish to make an exchange, we ask that you return the original item for a refund and purchase the desired item through the website as a separate transaction. Please see above for the correct return procedure.
How do I return an item?
All returns must be authorized by Hickoree's. Please send your return request to email@example.com with your order number and the specific items you would like to return. Upon receipt of a confirmation email, pack the merchandise in the original package if possible and send pre-paid and insured to:
263 South 1st Street
Brooklyn, NY 11211
Hickoree's will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.
When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return immediately but the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.
How can I check the status of my order?
You can check the status of your order by contacting us at firstname.lastname@example.org. We will respond to all emails within 24hrs.
How can I change my order?
You can send changes to email@example.com. We will be happy to make changes to your order as long as it hasn't been shipped yet.
What credit cards do you accept?
Hickoree's accepts American Express, Visa, and Mastercard.
How do you charge sales tax?
Sales tax of 8.875% will be charged only on items shipped within New York State.
What if the item I want is sold out?
If the item you want is sold out, please write to us at firstname.lastname@example.org. We mantain close relationships with the brands that we carry and will do all we can to accommodate your request.
What is your policy on price adjustments?
If you purchase a product from us and later notice that it has been discounted on our site, we will happily process a price adjustment within 7 days of your original purchase. No price adjustments will be honored more than 7 days after the original purchase.
It is the responsibility of the customer to request a price adjustment.
Price adjustment requests will only be honored for items that have been specifically "marked down" or put on sale. We will not offer price adjustments during temporary, store-wide discounts or promotions, such as holiday-related discount codes.
What is your shipping policy?
All domestic orders are shipped via UPS. Rates are determined by weight and destination. We do not ship to multiple addresses per order. Orders received on weekend days, holidays, and after 12:00 noon EST will be processed and shipped the following business day.
All international orders are shipped via DHL Express Worldwide at a flat rate of $30. Customs fees, import duties, and taxes may be applied once an international shipment reaches its destination. These charges are the customer's responsibility and will vary from one country to another. Contact your local customs office for details. Delivery may be delayed by customs and/or local postal requirements.
Do you ship internationally?
Yes, our checkout system accepts international orders. International orders may be paid for using PayPal or credit card (Visa, MasterCard, American Express).
Do you ship to military service members stationed overseas?
Yes. We ship both to FPO and APO addresses. Please contact us at email@example.com with a list of the items you would like to purchase along with your shipping address and phone number. We will then send you a quote followed by a link to a personal checkout area.
Where do you ship from?
All orders are processed and shipped from our office in Brooklyn, New York.
Is this site secure?
Hickoree's fully complies with all PCI requirements for e-commerce security.
This means that any personal information given to Hickoree's is fully protected and will never be disclosed to any third parties. Hickoree's servers utilize the most up-to-date firewall and encryption techniques which ensures that during the ordering process your information is totally secure at all times.
To assist you in recognizing secure areas of the Hickoree's website, a small lock icon will appear on your browser. The location of this icon may vary depending on which browser you are using. When this icon is present and in the locked position, you will know that information on that page is secure from unauthorized use with advanced SSL (Secure Sockets Layer) encryption.
In addition to these industry standard security measures, Hickoree's uses an internal 256 bit AES encryption engine (US Government level encryption) to secure all credit card information, and we do not store CVV2 numbers, ever. This means that not only is your credit card information protected from any outside parties, but also that Hickoree's and its employees will not have access to your credit card number, expiration date, or CVV2 number at any time.
What is your policy on privacy?
We respect your right to privacy. At Hickoree's we collect only the information necessary for us to complete your order or to contact you regarding the status of your order.
Hickoree's will not sell or share your name or personal information.
Hickoree's utilizes browser "cookies." Cookies are used for basic non-sensitive information that is critical to shopping cart functionality. Cookies are not used for sensitive information such as a customer's name or billing information. All sensitive information is stored either in secure browser "sessions" or in the protected database.
Note: Hickoree's will not function if cookies are turned off.
Who should I contact if I have further questions?
Always feel free to contact firstname.lastname@example.org if you have any questions comments or concerns. We would especially like to hear any feedback you may have. To reach our customer service by phone, please call 347-889-6164. Don't be concerned if you reach our voicemail, we will return your call in 24hrs.